Every year we see a rise in businesses using data for different reasons – be it to inform their decision-making, deliver better services to customers, and boost sales. As such, more and more companies have turned to cloud-based Customer Relationship Management (CRM) systems. Salesforce is a pioneer CRM platform that has redefined data capture, visualisation, reporting, insights, and management in an accessible way. And to facilitate this accessibility to data and insights custom to your specific business needs, you would need the help of a Salesforce Developer.
Here are our top four reasons why your company would benefit from offshore Salesforce development.
Reliable data management
Salesforce developers are first and foremost data administrators. They secure your customers’ data, present them in an easily digestible format and make data reporting instinctive. As a CRM platform, Salesforce gives you an omnichannel experience, with information culled from a range of app integrations, and options to do anything with those information – set a meeting, create a sales opportunity, track the purchase behaviour of customers and more. Salesforce developers update customer data so you can have a 360-view of your customers, regardless if its B2B or B2C. The foundation of any growing business is data – what you do with it is what sets you apart.
Streamline business processes
Salesforce is designed to be customized. While there are amazing tools available in Salesforce’s App Exchange, a good Salesforce developer with excellent knowledge and experience with both Apex and Visualforce will be able to code and build apps in the Salesforce platform aimed to streamline your processes. High-value Salesforce development goes beyond the capability of the platform, creating and designing custom processes for your business. These processes could be in the form of capturing specific data, automating tasks such as enquiry responses, simplifying aggregated information and filling in the gaps of any existing processes.
Good Salesforce development eliminates the need for more staff on deck because of automation. You won’t need as many lead generation specialists, sales staff, or social media managers as long as Salesforce is tailored and maximised to your specific business needs.
Remote Salesforce development
We know hiring a full-time Salesforce developer can be costly, so hiring a remote Salesforce developer for a limited time might make more sense for your business. You would have reduced overhead costs for the same kind of talent and productivity you’d typically have in your home country. You would be saving money whilst still getting high-quality output, so you have one less thing to worry about. Engaging in offshore sales development essentially allows you to scale your business and focus on other areas that need more attention and investment.
Knowing salient information about your customers gives you a great opportunity to provide an enjoyable customer journey. With all your aggregate data, you have a better understanding of your customers with just a few clicks. This allows you valuable insight into the solutions and services you’re providing, and the growth areas you could focus on. This also gives you useful insights into what topics your customers find interesting so you can pivot your messaging and your strategy in a way that is more relevant to your desired audience.
A well-oiled custom Salesforce lets you have better interaction with your customers so you can generate more leads, create more sales opportunities, and improve your reputation to your customers and the industry. It is the one tool that
Need more specific advice about offshore Salesforce development for your company? Contact SOY today.